Tour Booking Website Lowers Internal Costs and Increases Traffic
Grasshopper Adventures offer bicycle tours across Asia, ranging from one day trips to cross-country multiple day adventures.
The business had outgrown their existing website and Grasshopper needed a partner for a new website that would drive more bookings in a very competitive market. We developed a Neos website with a sophisticated filter system that provides a better user experience for customers and relieves internal resources.
The number of sessions increased by 19% following the relaunch and improved SEO meant organic traffic increased by 8.5% in comparison to the previous year
6 months post-launch, the UX-centered design meant that users stayed on the site 6% longer and viewed 66% more pages. Bounce rate also decreased by 8%
The new website connects and communicates information across two systems, reducing the manual resources needed to manage tour information and bookings
- Satisfy specific "look and feel" requirements - clean, simple, elegant, logical, with a little less green
- Develop a website to equally serve two different customer groups - day trippers and multi-day adventurers
- Enhance the tour searching and booking process so that more tours are booked online
- Connect with the client's existing booking management platform (REDZY) where bookings and tour dates are managed
- Provide intuitive navigation on both desktop and mobile for travelers on the move
- Reduce the internal resources needed to manage the tours and bookings
- Assess and optimize Grasshopper's digital marketing strategies
This was the first website that we did not develop internally and it was the first where we wanted to integrate other systems into the site. We found this a challenging, but ultimately rewarding experience. We may have been difficult customers at times, but our reactions were probably normal for an organisation taking a step into the unknown and giving up quite a lot of control to a third party. In the end, we are very happy with the result
CEO, Grasshopper Adventures
Why this Project was Special
International Network of Experts
A challenge of this project was to take a technically complex and dynamic product and make it look really simple for users. Web Essentials called on our network of experts to create a powerful website optimized for UX and SEO, putting international expertise from Australia, Germany and Switzerland into action in Cambodia. An SEO/SEM consultant audited existing practices and we implemented recommendations to improve performance. For the design, we brought in UX design expert Christoph Ono to build on the client's initial concept and shape the large amounts of information into an engaging user experience.
Better use of Internal Resources
The logistics of a multi-country, multi-currency and multi-platform set up was generating too much manual internal work. To reduce international money transfers and the burden on Accounting we integrated 6 different payment gateways for 6 different Redzy subscription accounts on the website via iframes or a custom built API. The day tour business units across South East Asia can now set availability and pricing more independently of head office and process their own payments. Importantly, the team now only needs to update tour information in one place instead of two. If Grasshopper updates or adds a new tour to the booking platform, Neos CMS pulls in the information and renders it into content elements in the backend to automatically create new tour subpages, which even a non-technical content editor can easily edit inline and push live.
Differentiating between Customer Groups
How to create one website to serve two distinct customer groups? A filter immediately prompts website visitors to select either one day or multi-day trips and leads them on two different customer journeys depending on their choice. The one-day selection is geared for fast and easy conversions - users can browse tours, live booking availability, book and pay online immediately. Multi-day tours are a bigger financial investment and often booked by customers home planning a trip in advance. Riders are guided through the longer user journey and provided with in-depth tour details, dates and a more detailed registration form to request a booking. Both tour types can be filtered in detail according to location, style, length and difficulty.
Optimized for mobile users for tourists
Grasshopper Adventures' commitment to an ambitious, cutting-edge project and Web Essentials' ability to bring together the required expertise from different corners of this globe made it possible to create this beautiful website.
From a technical point of view, It was an interesting challenge to push the boundaries of Neos CMS - which was still quite young at this point - in order to optimize the admin work and to enable a great user experience.
Senior Account Executive, Web Essentials